Privacy Policy

eVisas ("we", "us", or "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website or engage our migration services.

1. Information We Collect

We may collect the following types of personal information:

• Contact details — name, email address, phone number
• Demographic information — citizenship, current location, country of residence
• Information about your visa enquiry — visa type, description of your circumstances
• Supporting documents you provide during a formal engagement (e.g. passports, qualifications, employment records)
• Technical information — IP address, browser type, pages visited, collected automatically through cookies and analytics tools

2. How We Collect Your Information

We collect personal information through:

• Forms submitted on our website (e.g. the Free Assessment form)
• Direct communication via phone, email, or WhatsApp
• In-person or virtual consultations
• Cookies and tracking technologies (see Section 7)

3. Why We Collect Your Information

We collect and use personal information to:

• Assess your visa eligibility and provide an initial consultation
• Prepare and lodge visa applications on your behalf, where formally engaged
• Communicate with you about your enquiry or application
• Comply with our obligations as a Registered Migration Agent under the Migration Act 1958 and the Migration Agents Regulations 2026
• Improve our website and services, including through analytics
• Send relevant updates, where you have consented to receive them

4. Disclosure of Your Information

We may disclose your personal information to:

• The Department of Home Affairs, as required to process visa applications
• Service providers who assist us in operating our business (e.g. website hosting, email, analytics providers), under appropriate confidentiality arrangements
• Professional advisers (e.g. accountants, auditors) where necessary
• Government or regulatory bodies, where required by law

We do not sell your personal information to third parties.

5. Cross-Border Disclosure

Some of the tools and platforms we use to operate our website and marketing (such as cloud hosting, analytics, or advertising platforms) may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information continues to be handled in accordance with the Australian Privacy Principles.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes secure storage of physical and electronic records and restricted access to client files.

7. Cookies and Website Tracking

Our website uses cookies and similar tracking technologies, including Google Analytics, Meta Pixel, and LinkedIn Insight Tag, to understand how visitors use our site and to measure the effectiveness of our advertising. You can manage your cookie preferences through our cookie consent banner or your browser settings. For more detail, see our Cookie Policy.

8. Automated Decision-Making

We do not currently use automated decision-making systems to make decisions that significantly affect clients. If this changes, we will update this policy accordingly, in line with transparency requirements taking effect under Australian privacy law from December 2026.

9. Access and Correction

You may request access to the personal information we hold about you, or request that it be corrected, by contacting us using the details in Section 12. We will respond to your request within a reasonable timeframe.

10. Data Breach Notification

In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) scheme.

11. Complaints

If you have a concern about how we have handled your personal information, please contact us using the details below. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

For more information, visit: https://www.oaic.gov.au

12. Contact Us

For privacy-related questions, requests, or complaints, please contact:

eVisas Australia

Email: info@evisas.com.au

Phone: +61 404 041 173

Website: https://www.evisas.com.au

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